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Our Guarantees and Return Policy

SATIFACTION GUARANTEE: Guitars

All of our guitars carry a 5-day money back guarantee. If you are not completely satisfied with your purchase, simply contact us to arrange its return within 5 days of receiving it. (This is based on the day the tracking information shows that it arrived at your address.) When we receive your return, as long as it's in the same condition as it was when it was shipped it to you, we will refund your full purchase price minus the original cost of shipping. The return address is at the end of this page.

Note: Any damage that occurs during shipping from us to you is completely our responsibility. If a guitar (or any other item) arrives damaged, we will pay to have it returned to us and ship you a replacement at no additional charge. If you would like to return a guitar during the 5-day trial period, any damage or wear that occurs while in your possession will be deducted from your refund. In this case, we are not responsible for any damage sustained by the guitar in shipment from you to us. If any damage occurs, it will be deducted from your refund, so please fully insure the guitar with your shipper.


SATISFACTION GUARANTEE: Accessories (strings not included)

All of our accessories (strings not included) carry a 30-day money back guarantee. If you are not completely satisfied with your purchase, simply contact us to arrange its return within 30 days of receiving it. (This is based on the day the tracking information shows that it arrived at your address.) When we receive your return, as long as it's in the same condition as it was when it was shipped it to you, we will refund your full purchase price minus the original cost of shipping. The return address is below.


WORKMANSHIP GUARANTEE: Guitars

All guitars listed on our site as "new" carry a 3-year warranty that covers defects in workmanship.
If any manufacturing defects are found within the first three years, we will repair or replace the instrument.


RETURN ADDRESS

XGuitars
825-C Merrimon Ave STE 312
Asheville, NC 28804
tel: (828) 318-4105


Thank you!
-XGuitars

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